- What happens once I am accepted?
- What is “at will” employment?
- What will I be paid?
- When do I get paid?
- How many hours do I work?
- May I accept tips?
- What happens if I am late?
- Who can I talk to if I have a problem at work?
- How will I get to work?
- What do I do if I miss the bus to work?
- Do I get training on the job?
- What if I make a mistake on the job?
- Can I get a second job somewhere else?
- Is it possible for me to change jobs?
- Is it possible for me to move to another Club?
- What do I do if I get sick?
- I have applied for my Social Security Number but it has not arrived, what should I do?
- May I travel while I am employed?
- Are there any group activities?
- What will happen if I want to go home early?
- How do I change my airline ticket?
- Do I need a visa for the USA?
- What other countries are involved in the program?
- What type of accommodation is available?
- What is the legal age for drinking in the USA?
- What If I get arrested whilst in the USA?
- Is the Country Club a drug free workplace?
- How do I claim my tax back?
- How will I be able to contact my friends and family?
- What is the weather like in Florida?
- I have just been dismissed (fired), what should I do?
What happens once I am accepted?
If accepted, you will be required to fulfill the duties of the position stated in your offer letter. It is your responsibility to understand the duties of that position before accepting it; transfers to other positions will not be granted. You may also be required to work overtime hours in addition to your weekly schedule. Overtime, however is, not guaranteed. You will be expected to uphold all of the standards set forth by management/membership and to abide by the rules and regulations of the Employer.
What is “at will” employment?
Note that your employment relationship with the Employer is “at will” – it is not for a specific or definite term and it may be terminated by you or the Employer at any time with or without cause or notice.
What will I be paid?
A minimum of 40 hours per week or 80 hours over two weeks is guaranteed to all participants and is paid weekly or biweekly. Overtime is paid at time and a half. If you are unable to meet the minimum salary because of your inability to work the required hours the guarantee will be forfeited. Most employers will have “clock-in”/”clock-out” system which will record the precise hours that you have worked. It is imperative that you understand and follow “clock-in”/”clock-out” policies and procedures at all times. Please note that should you accept a manager’s offer to leave work (“clock-out”) earlier than scheduled you may be forfeiting your guarantee for these two weeks. Please be sure to check this with your manager before clocking out. Unfortunately, you will not be paid if you are sick. You may also not be paid in the event that your employer closes due to hurricane damage or other “acts of God”. It is advisable that you store (preferably file) all pay slips and keep track of the exact hours (“clock-in”/”clock-out” times) worked every day.
As is true of most other employees in the USA, you will be required to remit USA social security tax, medicare tax, federal income tax and where applicable, state and/or local income tax. You will be able to claim back the federal, state and local income tax at the end of the season. These taxes will be automatically deducted from each paycheck.
*Refundable security deposit refunded at the end of the season.
*Federal tax refundable
When do I get paid?
The Employer is on a weekly or bi-weekly pay schedule. A representative from the clubs’ bank will be available to open checking and savings accounts for you at your orientation. To withdraw money or purchase goods, simply use the Check Card you will be issued and the cost will be instantly deducted from your account. (It is your responsibility to maintain proper banking records to ensure that you do not overdraw your account!).
Your last paycheck will either be mailed to your forwarding address in your home country or be a direct deposit into your USA bank account.
Please plan accordingly and save enough spending/travelling money to purchase all souvenirs, gifts and necessities BEFORE your last day of work. Your finances are your responsibility; the Employer will make no exceptions in this matter.
How many hours do I work?
You will work a minimum of 40 hours over 1 week or 80 hours over 2 weeks and will be paid weekly or bi-weekly.
You may be asked to work overtime, however this is not guaranteed. Overtime (over 40 hours worked in one pay week) is paid at time and a half. Please note that you may work 50 hours in the first week and 30 hours in the following week to make up the 80 hours guarantee. The 10 hours over the 40 hours worked in the first week will be regarded as overtime which is paid at time and a half.
May I accept tips?
Due to the Employers policies, cash tips are prohibited and must be politely declined. Any employees accepting cash tips will be immediately terminated.
What happens if I am late?
Tardiness and absenteeism are unacceptable and subject to the Employer’s disciplinary action procedures. Chronic tardiness or absenteeism is considered grounds for termination.
Who can I talk to if I have a problem at work?
Choose a manager that you are comfortable talking to. If you are new to the Club and do not know the managers then your Human Resources manager is usually the best person to talk to.
- Schedule a mutually convenient time to meet with the manager and make sure that you are not late.
- Be well prepared for your meeting; this may include putting your concerns on paper. Where there is a problem with wages or hours please have your pay slips and personal records on hand.
- Do not expect the manager to be able to resolve the issue immediately; allow him or her time to investigate the issue.
Cultural differences and misunderstandings often result in work place unhappiness and/or conflict. It is very important that all participants are open minded and positive in overcoming challenges. “Bickering” amongst colleagues and signing of petitions (or any other mass action) may result in termination. If there are any issues that seem “overwhelming” please contact a Workaway International representative who will advise you of the correct course of action.
How will I get to work?
If you reside at the appointed housing company’s accommodation either bus/van or bicycle transportation will be provided to and from work.
A bus/van schedule of pick up and departure times will be distributed upon your arrival. The time table is designed to accommodate a variety of schedules, please be prepared to wait patiently for the bus/van.
It is your responsibility to arrive at work BEFORE your start time. If you miss the bus/van you will be expected to call a taxi immediately to get to work at your own expense. Tardiness and absenteeism are unacceptable and subject to the Employer’s disciplinary action procedures and are considered grounds for termination.
Public transportation is also available.
What do I do if I miss the bus to work?
Contact your line manager (or shift leader) immediately to make him/her aware of the situation. It is your responsibility to arrange an alternative means of transportation to work.
Do I get training on the job?
Most Employers prefer employees to have previous experience and a desire to work in the hospitality industry. However, they do provide on the job training, with some Employers preferring to train their employees extensively on arrival.
What if I make a mistake on the job?
Nobody is perfect. Chances are that no matter how conscientious you may be, you may eventually make a mistake.
The Employer is in the member pleasing business every second of every day. If you are not assisting the members directly, then you are probably assisting someone who is and our primary focus is always their satisfaction. If this sentiment constantly occupies your thoughts and actions then you will be upholding the standards of the Employer. If it does not, then you will fall short of the Employer’s expectations.
When rules are broken, policies disregarded or avoidable mistakes made, then there are unfortunate consequences. Your manager may give you a verbal warning by simply speaking to you about your performance or he/she may issue you a written warning, depending on the circumstances and the severity of the situation. Three warnings in any combination will result in suspension and/or termination. Keep in mind that this process is merely a guideline.
There are actions, which could result in immediate termination i.e., theft, property damage, fighting, unauthorized use of the Employer’s telephone, etc. It is important for you to read the employee handbook you will receive in your employer orientation. Your employment relationship with the Employer is “at will” – it is not for a specific or definite term and it may be terminated by you or the Employer at any time, with or without cause or notice.
Can I get a second job somewhere else?
No, your employment with your employer is exclusive. Your H2B visa specifically allows you to work at a particular Club for a specified length of time.
Is it possible for me to change jobs?
In terms of the laws relating to H2B visas, it is not permissible for a participant to work in any position other than the one in which he/she is employed. The position that was listed on your contract is the position in which you will work throughout the season.
Is it possible for me to move to another Club?
This is an expensive and time-consuming legal procedure and it is uncommon for participants to be moved to another employer.
What do I do if I get sick?
If you become too ill to work, you will need to call your supervisor several hours in advance of your scheduled start time. You will not be paid for the time you are off sick. If you are out of work for two or more days you will need to bring a doctor’s note to work the next day to excuse your absence. Before you visit the doctor, you must contact the provided medical insurance company to file a claim. If you fail to do this, they may reject your claim.
Transportation will be provided by taxi to the appropriate medical facility. You must have your medical insurance card with you to receive treatment. You will need to pay a “out of pocket” expense of $100 when visiting a doctor. Be prepared to pay this amount upfront or you may risk not being treated. Visit www.esecutive.com for more information. If you become seriously ill and are unable to perform your job, you may be asked to resign from the program.
Visiting a doctor or a hospital in the USA may be very different than what you may be used to. Use this guide to help sort out the steps you should take to get the best benefit from your travel insurance coverage.
- Always carry your insurance card in your wallet or purse.
- If you have a LIFE THREATENING EMERGENCY immediately go to the nearest hospital. If the treatment was not life threatening and could have taken place in an out-patient facility you will be responsible for paying $350.00.
- For all other doctor visits, examinations, shots, etc. you should contact Olympus Managed Health Care to ensure that the doctor or facility that you plan on going to is “In-Network” and covered under this health plan. You can do a provider search on Olympus Managed Health Care’s website or you may call their toll free number 833-386-9240. These numbers are also listed on your I.D. Card. “In-Network” doctor visits, out-patient care etc. will require you to pay an “out-of-pocket” expense of $100.00. Be prepared to pay this amount up-front or you may risk not being treated.
- Use an Urgent Care or Walk-In Clinic – The alternative to the ER is an Urgent Care Center sometimes referred to as either Walk-In Clinics or Convenient Care. Urgent Care is for same day treatment, but it is not for serious or life threatening conditions. If the condition you have is one that you would normally visit your doctor’s office, then you should go to Urgent Care instead of the ER although Urgent Care is not intended for routine preventive care. Urgent Care has extended hours and is open weekends and some holidays. No appointment is necessary although you do want to visit one in network if possible (www.aetna.com/docfind/custom/passport – and select Passport to Healthcare Primary PPO Network or call Global Excel Customer Service at 833-386-9240*).
- How to file a claim – For detailed information about claims handling and reimbursements please go to the “File a claim” section under Services and Claims in your MyInsurance area at www.esecutive.com/MyInsurance or in the mobile app..
- Finally, remember the best insurance is preventative medicine and measures. Do not put yourself in harm’s way. Be alert, be attentive while cooking, use common sense, avoid horse-play and all the other things your parents have told you over the years.
- For more detailed information please see the following:
I have applied for my Social Security Number but it has not arrived, what should I do?
Your social security card can take up to ten weeks to be delivered to you. After ten weeks, please inform your Human Resources department of the problem, they may be prepared to help you with transportation to your nearest Social Security office. In order to find your nearest Social Security office, please utilize the Local Office search facility on the Social Security Administration website. Please note that it is your responsibility to make the time to visit the local social security office.
May I travel while I am employed?
Yes! It is your responsibility to receive permission from your manager in advance to travel. The managers will do their best to accommodate your request. However, there is no guarantee for time off.
Travelling after the work contract ends is not permitted. Workaway does not endorse this type of practice. Once you have finished your work assignment you must return home as scheduled unless you have secured employment for the summer season.
Are there any group activities?
The employer could arrange group activities however, this is optional by club. Keep in mind that this is NOT a “working holiday” and that pleasing the members at the clubs is your first priority. If the employer decides to arrange a few outings throughout the summer and winter programs you may be asked to contribute towards the transportation costs. You are also responsible for all other costs e.g. entrance fees, food etc.
Group activities will be advertised to participants via the Human Resources department. Should you wish to attend a particular excursion, it is your responsibility to acquire permission from your line manager. The earlier you ask for the time off, the more chance you have of receiving permission. Please note that the Employer’s first priority is the servicing of their membership and management cannot guarantee that all participants will be granted time off to attend outings.
In New York the Employer may arrange an early trip to New York City and the Statue of Liberty, Six Flags Great Adventure Theme Park, a trip to Broadway and a fishing excursion to the eastern end of Long Island or a baseball game, are just some of the plans we have in store for you.
In Florida, trips to major tourist attractions such as Walt Disney World, Universal Studios, Florida Keys, Sawgrass Mill, South Beach (Miami) are scheduled from January to April. These outings depend on location to your place of your employment.
What will happen if I want to go home early?
If you want to return home early please get in touch with your employer’s Human Resources department and Workaway International who will assist you.
How do I change my airline ticket?
In order to make the program affordable to participants, Workaway International purchases airline tickets in bulk. These tickets are “limited” in terms of the changes that a passenger is allowed to make. A change in the departure date of an airline ticket may cost $250 and upwards, depending on the airline. This cost will need to be paid by the participant prior to any changes being made. There may also be limitations in terms of the number of ticket changes that the airline will allow over the course of the season and participants wanting to change ticket departure dates nearer to the end of the season may be unable to do so.
Do I need a visa for the USA?
Yes you do. Upon acceptance as a participant on the program you will need to apply for a H2B visa, which specifies the function you will perform over a defined period of time.
You will have to go for a personal interview at the USA consulate in your home country. Our team will help guide you through the visa application process and arrange an interview for you.
What other countries are involved in the program?
We have a wide variety of cultures involved with the program, but with emphasis on English speaking ability. Some of the countries currently involved are South Africa, Romania and more.
What type of accommodation is available?
You may arrange your own accommodation or for a nominal fee, make use of the experienced team of the appointed housing company, who will arrange accommodation on your behalf. If you decide to secure accommodation from the appointed housing company, you will be required to sign a sub-lease for the apartment and will be subjected to all terms and conditions therein.
If you decide to utilize the housing option, you cannot during the employment contract decide to move to your own accommodation. Be prepared to share a 2 to 3 bedroom apartment with another 3 to 5 co-ed flatmates. Flatmate requests will be honoured whenever possible. However, they (including same gender requests) cannot be guaranteed.
Many of the apartments provide such amenities as microwaves, dishwasher, swimming pools, exercise facilities, and laundromats. However, housing is assigned randomly and the amenities may vary. Grocery, pharmacy and miscellaneous shopping are within city bus routes and biking/walking distance from the location of the housing.
If you choose to arrange your own accommodation you will not be able to move into the optional housing offered through the program at a later date. Unfortunately, there is only enough housing available for those who opt to utilize the housing accommodation.
Accommodation is approximately $170 per week. For more information regarding accommodation click here
What is the legal age for drinking in the USA?
The legal age for consuming alcohol in the United States is 21 years. Before purchasing alcohol you will be required to prove your age with a photo identity.
What If I get arrested whilst in the USA?
Get in touch with the Workaway office right away. Also, let someone know what has happened so that we know where you are.
Is the Country Club a drug free workplace?
Absolutely! The Employer has a zero tolerance for drug use and alcohol consumption on the job. Employees who test positive for drug use and/or alcohol consumption while on the job are subject to disciplinary action, up to and including suspension and/or termination. Possession of controlled substances (drugs) is illegal in the United States. Heavy fines and jail time may result from drug possession or even association with people in possession of drugs.
How do I claim my tax back?
By law, federal income tax, state income tax (where applicable), medicare and social security tax will be deducted from your paycheck. It is your responsibility to file your income taxes correctly.
You can claim your tax refund directly from the Internal Revenue Services (USA). Please visit their website to obtain a 1040NR-EZ form: www.irs.gov
International Revenue Service
Philadelphia, PA 19255
Telephone: +91 800 829 4477
There are also many other online options available to you.
How will I be able to contact my friends and family?
Faxes may be received either at the Employer or the USA Workaway International offices and will be given to the participant upon the next scheduled work day.
If you are housed by the appointed housing company, you will have a DSL internet connection for flat mates to share. Participants will need to provide their own laptop or computer. It is recommended that you establish an e-mail address prior to your arrival as a great deal of communication will take place over the Internet.
Telephones will allow you to receive calls as well as make unlimited local/calling card calls. The purchase of long distance calling cards or international calling cards is at your own expense. Please be advised that using the Employer’s telephones for personal use is strictly prohibited and considered grounds for termination.
What is the weather like in Florida?
The Winter Program – October to April/May (Florida)
The average temperature during our winter season (October-April/May) is 20-25°C. Though it is usually balmy/humid during the day, long pants or a light jacket may be necessary in the evenings or for occasional cold fronts.
The Summer Program – April/May to October (New York/Pennsylvania/North Carolina/New Jersey/Illinois/Arkansas/Massachusetts/Wyoming)
The summer weather is very similar to a Mediterranean summer. Temperatures range from 20-30°C during the day and fall to about 10-20°C in the evening, depending on the time of year. However, because you will be arriving in the spring and leaving in the fall season, it is advisable to bring at least one warm coat or jacket and two to three sweaters for your stay as it will be considerably cooler at night during these times.
I have just been dismissed (fired), what should I do?
Contact the Workaway office who will make arrangements for you to return to your home country as soon as possible.