Tips

The key to becoming an exceptional Waitron

Many individuals start their careers by waiting on tables or working in a restaurant. While getting into the serving industry can be fairly easy, progressing and becoming brilliant at your job takes a set of very specific skills. Exceptional waitrons can juggle multiple tasks, keep their cool in the midst of a packed restaurant, anticipate what their customers need, and make great, lasting impressions. With over 22 years’ experience in placing young South Africans as servers at exclusive US Country Clubs, Workaway International’s Charlotte Quenet-Meintjes has picked up some valuable tips on how to go from being a good waitron to an exceptional one.

• Be organised – “You need to develop a system for remembering orders, clearing tables, getting drinks out, doing table settings and getting the right food to the right people at the right time,” advises Quenet-Meintjes. Being a waitron is sometimes tough and often requires tremendous multi-tasking. With excellent organisational skills, your job becomes that much easier and you end up impressing your customers, colleagues and employers.
• Be neat – personal cleanliness is a must in the hospitality industry and it is of the utmost importance that your appearance is neat at all times. Make sure your hair, hands and finger nails are clean, your clothes are fitted and crease-free, and that you wear comfortable, but presentable shoes. Quenet-Meintjes stresses that wearing minimal jewellery and using as little makeup, perfume or cologne as possible is also advisable. She says, “Remember that being a server makes you the first, and often the only, point of contact with customers. The restaurant will be judged by your appearance, attitude, manners and efficiency of service.”
• Be polite and charming – being impolite to your customers is an unforgivable offence and one that might even get you fired. “Some customers will be rude, unfair and overly-demanding – just remember that they are only a small part of your day and it is not worth you getting riled up,” she says.
• Be knowledgeable – one of the first things you are told to do as a waitron is to learn the menu. “As a successful waitron, you should know the ingredients to each dish, as well as how the individual dishes are prepared. This will make you a valuable addition to your customers’ dining experience.” Quenet-Meintjes also suggests going the extra mile by learning basic food-and-wine pairings and keeping updated with current affairs which will enable you to contribute useful information to your customers’ dinner-table conversation, if and when required to do so.
• Be aware – “Never go anywhere by yourself if you haven’t let at least one person know where you are going and what time you’re expected back,” stresses Quenet-Meintjes. Send an SMS, make a quick phone call, or even leave a note for your boss, neighbour or friend, so that they know where to start looking for you should something go wrong.
• Be helpful – part of playing the role of a good server is to ensure your customer’s experience at the restaurant is a good one. If a customer is unhappy, find out what their complaint is and deal with it appropriately. Use positive, take-charge phrases which will help you gain your customer’s respect. “Always be polite, act friendly and stay positive, which will help make your customers feel as comfortable as possible,” advises Quenet-Meintjes.
• Be memorable – with thousands of restaurants to choose from, your customers have to receive the very best service, food and experience to keep them coming back. This rests largely on your shoulders – by giving your customers exceptional service, remembering their names and what they like to drink, and always being there to assist, you help create an unforgettable dining experience for each of your customers. “In the end, this is what will make them come back each time, and what will set you apart from the rest,” she concludes.

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How to become an exceptional Chef

If you’ve ever dreamt of becoming a chef, you will know that while this is one of the most exhilarating career paths, it is also one of the toughest. Spending time in the kitchen to become a world-class chef – from experimenting with different flavours and tastes, being excited by the idea of seeing how people react to a new recipe, or serving your very own gourmet creation to food lovers – requires creativity and willingness to try something new. Whatever your reason for choosing this career, there are some vital tips that will help you go from being a good chef to an exceptional one. Charlotte Quenet-Meintjes, head of Workaway International South Africa, a recruitment company that has helped thousands of South Africans find work as chefs at five star country clubs in the US, shares her top tips for becoming a master of the culinary arts.

• Passion for food – when it comes to being a great chef, passion trumps everything. “Being a chef is hard work – there is tremendous pressure to get meals out quickly and efficiently and the hours are long. If you are to make it as a chef, you will need to have great passion for food and its preparation,” says Quenet-Meintjes. Combine this passion for food with creativity, hard work and dedication and you will have the makings of a great chef.
• Strive for excellence – never be satisfied with ‘above average’ or ‘good enough’. The hospitality industry is extremely competitive and demanding, and you will need to build a reputation as a chef that strives for perfection if you want to be successful. “Whatever your position in the kitchen, however insignificant it may seem, always do your best,” she urges. Many of the world’s top chefs started out at the very bottom of the ladder and only progressed through hard work and striving for excellence.
• Be polite and charming – being impolite to your customers is an unforgivable offence and one that might even get you fired. “Some customers will be rude, unfair and overly-demanding – just remember that they are only a small part of your day and it is not worth you getting riled up,” she says.
• Know the kitchen – being a successful chef involves more than preparing food. Even if you’re starting out in the most junior of positions, take note of how the kitchen is run, how work schedules are put together and how people are managed, as you will need these skills when you are promoted to a more senior position.
• Think on your feet – working in the kitchen can become quite stressful, and a good chef has to be able to think on his/her feet and make good decisions if problems arise. “Due to the time sensitive nature of the food preparation industry, everything has to be done quickly to keep customers satisfied and operations flowing smoothly,” warns Quenet-Meintjes. Make sure that you work fast, but pay attention to detail and don’t compromise quality.
• Be meticulous and learn how to multitask – the hospitality industry thrives on excellence, and often a single chef may be responsible for several elements of a dish that all need to be combined at the same time. “Be thorough in all your preparation and presentation because cooking at high-end restaurants is a fast-paced discipline that requires meticulous measurements and ingredients,” she advises.

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How to ace a job interview

For job seekers, the prospect of an interview could be quite daunting – each company and interview process is different, and you may also be competing against many other candidates for the same position. “There are some easy-to-follow, but all-important rules and guidelines for serious job seekers to ensure they have a comfortable and successful interview experience. While it is good to know what to do during an interview, perhaps equally important is to know what to avoid too,” explains Charlotte Quenet-Meintjes, head of Workaway International South Africa. Over the past 22 years, Quenet-Meintjes has assisted in placing more than 21 000 young South Africans in five-star country clubs in the US and has conducted her fair share of interviews. She shares four of her most important interview tips below which are sure to land you your dream job:

• Know who you are meeting – “It is crucial that you do thorough research on your prospective employer – both the company and person, if possible – ahead of the interview,” advises Quenet-Meintjes. This will ensure that you are able to hold an intelligent discussion about the company during your interview, and will help you to assess what questions they may ask and what they may be looking for in a prospective employee. “You should also try to speak to others who are currently working for the company, or who have worked for it before, so that you can gain a better understanding of the company culture, management style and the duties your position will entail.”
• Look the part – First impressions are vital as this is the image a prospective employer may carry with him/her forever, and may even set the tone of the interview. You want to make a good one if you are serious about clinching the position. “Dress appropriately and look neat and presentable. You should avoid bright colours and patterned clothes – try sticking to colours like grey, white and blue as these are more professional and show sophistication and maturity,” suggests Quenet-Meintjes. She also recommends not wearing excessive jewellery, ensuring your hair and nails are clean and neat, and paying attention to your body language which sometimes speaks louder than words.
• Don’t forget your manners – “Greet your interviewer(s) by standing up and instigating a firm handshake with a warm smile. This will illustrate great professionalism as well as favourable etiquette,” she says. One of the most important, and often a determining factor of the interview’s outcome, is the use of cell phones. Quenet-Meintjes stresses, “switch off your cell phone during the interview. It is the height of rudeness to answer a ringing phone during an interview, let alone have it ring aloud – in many cases; it will mean you won’t even be considered for the position.” You should also be mindful of your language and avoid swearing, offensive jokes or bad-mouthing others.
• Be punctual – The number one rule of any interview, says Quenet-Meintjes, is to not be late. “Always ensure that you leave home earlier than usual so that you are on time. Being punctual shows that you have respect for other people’s time, and that you appreciate them making time to see you.” Being late creates an immediate negative impression which may lead prospective employers to think that you are unreliable and tardy. “If you are visiting a venue you aren’t familiar with, give yourself an extra 15 – 30 minutes to allow for any unexpected traffic or in case you get lost.”

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How to get your foot in the door at Workaway International!

The sunny state of Florida is home to many South African recruits who have embarked on the Workaway International journey over the last 22 years. The program has helped them, and thousands of other young South Africans, find work at some of the most exclusive country clubs in the US. “Our goal is not just about finding our recruits a job in the US for a few months, but also to guide them through the cultural experience of living there,” explains head of Workaway International South Africa, Charlotte Quenet-Meintjes. “They are able to earn US dollars, gain valuable international work experience, and watch their skills improve while their CVs grow.” She explains, “For many of our recruits the Workaway programme will be the first time they have travelled overseas, lived away from their parents for a long period of time, and managed their own affairs. This is why Workaway International is available – to help co-ordinate their stay and open the way to many new and enlightening experiences.” Quenet-Meintjes shares some important first steps to take for those wanting to embark on the Workaway International journey:

• Compulsory presentation – Potential recruits must attend the compulsory presentations which take place in Cape Town, Johannesburg, Port Elizabeth and Durban. These presentations cover important information like the structure of and type of skills required for the program, and is also an opportunity for them to ask any questions they may have about Workaway International. “It is very important that potential candidates attend presentations as there will be a screening of each individual, so make sure you are neatly dressed and look presentable. This might be the start of an exciting journey that will take you to the US,” says Quenet-Meintjes.”
• Successful candidates – Provisionally successful applicants will receive either an e-mail or telephone call to inform them to complete the online application form and schedule a more formal interview with a Workaway International representative. “Applicants are required to fill out the online application form and send their CV three days prior to the interview,” she advises. “Candidates will be given an interview checklist regarding information that they will need to bring along to the interview.”
• Workaway International Interviews – The number one rule of any interview, says Quenet-Meintjes, is to not be late. “Always ensure that you leave home earlier than usual so that you are on time. Being punctual shows that you have respect for other people’s time, and that you appreciate them making time to see you.” Being late creates an immediate negative impression which may lead prospective employers to think that you are unreliable and tardy. “If you are visiting a venue you aren’t familiar with, give yourself an extra 15 – 30 minutes to allow for any unexpected traffic or in case you get lost.”
• Compulsory Orientation – Successful recruits who have been accepted by a country club will be required to attend a compulsory orientation session where the entire pre-departure process and important details will be explained. This includes passports, visas, costs and medical examinations. “Recruits will have to apply for a visa to work in the US, Workaway International will be available to assist them through the entire process,” says Quenet-Meintjes.
• Depart for the USA – Once all relevant documentation is final and approved, successful participants are ready to depart for the US! “They need to be available to leave from October, although the exact departure date is dependent on the country club they will be working at.” Once they arrive in the US, they will have a pre-arranged job and furnished accommodation (should they choose to take the Workaway-arranged accommodation offering) and will also get the opportunity to visit major tourist attractions in the US throughout their stay.

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Be prepared: How to stay safe and handle an emergency abroad

Travelling overseas is exciting, a little daunting, and for some, downright scary. While planning ahead of your trip, don’t forget to plan the most important aspect of travel – your safety. An overseas adventure is about having fun and enjoying yourself, but being responsible at the same time. There are many unforeseen challenges you may be exposed to while travelling abroad – losing important documents, illness, an accident, becoming the victim of crime, or even a natural disaster – all of which are sometimes unavoidable. With more than 22 years experience, Charlotte Quenet-Meintjes, head of Workaway International South Africa, shares her instrumental safety tips, as well as tips on how handle an emergency, when travelling abroad.

• Take out travel insurance – “This is important as it will cover all the basics while you’re in another country,” advises Quenet-Meintjes. This includes cover for potential cancellation or delay of your flight, travel medical cover, as well as lost luggage.
• Always be attentive – Empower yourself by being vigilant when exploring new places – it is important to remain aware of what is going on around you. “Be prepared, keep alert, and use your common sense, which is your most valuable form of protection,” she advises.
• Share your whereabouts with close family and friends – Make sure that someone close to you is aware of your movements and expected arrivals and departures. “You can share your flight and accommodation details with them, and remember to leave them with a contact number too – in case they need to get in touch with you urgently.”
• Carry an emergency travel pack – “There are no fixed items that need to be included in this pack, but the most important ones are definitely medical items and personal documentation,” advises Quenet-Meintjes. A few other items that should be included in this pack are:
  • Multiple copies of your passport, visa, electronic air ticket and home country’s driver’s license or ID;
  • An emergency / first aid kit and a copy of your insurance information;
  • Printed copies of area maps of your destination and/or other places you may visit.

  In the event of an emergency abroad, Quenet-Meintjes also shares some essential tips on how to best handle a situation:

• Dealing with crime – “Travelling overseas doesn’t mean you and your belongings are safer than they are at home, so extra care should be taken,” advises Quenet-Meintjes. Always report a crime to the local police department as the police report is needed for any insurance claims. If you experience theft of important travel documents like your visa or passport, take a copy of the police report to the nearest South African Embassy, where you will then be able to apply for a temporary passport/emergency travel document.

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Working and travelling abroad: Reasons to embrace it!

If you’ve ever thought of going overseas and exploring new places, there’s hardly a better time than now. The experience of a lifetime could be waiting just around the corner; all you need to do is take the leap. Positive reasons for working and travelling abroad are endless – becoming independent, earning a foreign currency, meeting new people, experiencing various cultures, or developing a stronger CV with international experience. Charlotte Quenet-Meintjes, head of Workaway International South Africa, has seen thousands of young South Africans venturing overseas and enjoying the experience of a lifetime. She believes that everyone should explore the opportunity to work and travel abroad at some point in their life as it can be a great adventure which allows you to grow both professionally and socially. “Not only is having international experience invaluable, it’s the journey you go on while gaining that experience that will change your life forever,” she says. Quenet-Meintjes explores a few reasons for embracing the idea of working and travelling abroad – how it will benefit your growth and why you should do it as soon as you get the chance:

• The smartest career move – Many employers consider experience abroad as a positive quality and it often gives you the edge over others. Your international work experience provides countless opportunities to acquire broad industry knowledge and develop fresh skills. “Employers will see you as someone capable of working in a diverse workspace, with the ability to adapt to change,” says Quenet-Meintjes.
• Independence – Working overseas forces you to become independent and rely on yourself. You’re away from home, out of your comfort zone, and having to fend for yourself. “Many young Workaway International recruits have learnt how to take responsibility, and for most of them this is the first time they have been away from home. Their experience abroad teaches them how to think for, and support themselves,” says Quenet-Meintjes.
• Make long-lasting friendships with a network of contacts – Thousands of Workaway International’s recruits have made great friends while away on the programme. “We often learn the most from our peers, sometimes without even knowing it. For these recruits, working abroad has given them the chance to build relationships with people in their field on an international level, so when they come back home, they can continue to cherish these relationships from afar and incorporate them into their new jobs,” she says.
• Experience new things before it’s too late – “Do not wait until it’s too late before you decide to travel,” says Quenet-Meintjes. “Although travelling is also exciting when you’re older, there is nothing quite like going out and experiencing new things with a young, open mind.” When you’re still young and don’t have too many serious commitments, it is important to grab opportunities before the chance passes you by.
• Broadening your horizons – “Always take each new quest in your stride,” says Quenet-Meintjes. Try new food, learn new languages, and explore new cultures so that you can grow as a person. “You will carry these experiences with you for the rest of your life and they will without a doubt shape the person you become,” she explains.
• Live a little – “Explore and enjoy it,” says Quenet-Meintjes. It is important to not take yourself too seriously, but rather to enjoy the experience and learn from it. “No-one ever experienced new things or made a difference by staying home, so give it a go and you will be amazed at what you find,” she finishes.

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First time going abroad? These top tips will make your experience stress free

It’s important to prepare yourself and know what to expect when travelling to another country. As a first-time overseas traveller you may experience many unnerving occurrences, which can even include what and how to pack, as well as ensuring you have a pleasant first flying experience. Charlotte Quenet-Meintjes is head of Workaway International South Africa, a recruitment company that that has helped more than 21 000 South Africans find work at a number of five-star country clubs in the US over the past 22 years. She has seen many first-time flyers pass through the programme, and says, “For many recruits, their trip to the US was the first time they had stepped onto a plane.” Below, Quenet-Meintjes shares a few top tips on how to make your first travelling experience easy and stress-free:

• Plan – First and foremost, planning is the most important aspect of travelling. Ensure that your passport and visa are valid, research your destination’s culture, weather and top things to do, and make sure you have all necessary items for your time away from home, including medication and other essentials.
• Helpful items for hand luggage – A couple of familiar items included in your hand luggage – like fresh clothing, essential toiletries and a soft travel pillow – are essential to making you feel fresh on a long-haul flight. “These items can make your journey much more comfortable and enjoyable, and many recruits even take their laptop, iPod and a book to help pass the time.”
• Checking in and choosing a seat – Check your airline’s seating plan ahead of time as this will allow you to become acquainted with how many seats are in a row and where the restrooms are, so that you know what to expect. While most airlines advise that travellers arrive at the airport two hours before domestic flights and three hours before international flights, it is best to check-in online to avoid any delays on the day. “Don’t forget to take into account the time it takes to check-in your luggage, navigate security, get through crowds during peak travel periods, and find the correct terminal.”
• Time to fly – The increase in altitude can subject travellers to many physiological changes and low moisture levels, including dehydration which often exaggerates jetlag. “Stay hydrated at all times and try to remain active by walking up and down the aisles or flexing and stretching your legs to encourage blood flow. If you begin to feel anxious, speak to a flight attendant. They are used to calming nervous fliers and are there to help put you at ease,” advises Quenet-Meintjes. Before you embark on your journey away from home, Quenet-Meintjes reminds us that it is important to know about the various restrictions that may apply to your luggage – from the weight limit to what you can and can’t pack. The airline, flight class and destination are all determining factors for these restrictions. Here are a handful of dos and don’ts when it comes to packing your suitcase for international travel:
• Roll your clothes instead of folding them – This consumes less space and prevents your clothes from creasing
• Pack clothes that can be worn more than once – This helps you to avoid over-packing and having to deal with too much laundry.
• Keep important travel documents handy – A mini travel bag should hold your important documentation – passport, aeroplane ticket, travel insurance details and medical information – so that it is accessible at all times.
• Don’t pack unnecessary items – Only pack what you really need and don’t include the “just in case” items – chances are good you will not make use of them and they will consume your luggage space.
• Don’t pack prohibited Items – If these items are found in your possession, you could find yourself in trouble. Visit the Airports Company South Africa website (www.airports.co.za) for guidelines.
• Don’t pack valuable items into your checked luggage – Items like expensive jewellery, electronic appliances, money, credit cards, and even sentimental items like photographs should be packed with your hand luggage to avoid theft

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How to keep fit, happy and embrace new cultures abroad

Travelling abroad is very exciting, but coming across any inconveniences like getting sick, being unsure about how to spend your free time, or suffering from home-sickness could put a dampener on your trip. Charlotte Quenet-Meintjes, head of Workaway International South Africa, has some tips to ensure that you stay happy and healthy while working overseas.

• Be prepared – Before travelling, a trip to your local GP is advised. If you are on medication, you need to take enough to last you for your time overseas or take a script so you can get your medication wherever you’re travelling to. Pack cold and flu remedies that you normally take when you are sick – this reduces the risk of taking medication you may have an adverse reaction to. Ensure you take vitamins every day to build your immune system and ward off any viruses.
• Eat and drink properly – Staying hydrated is vital to being healthy. Make sure the water is safe to drink or stick to drinking bottled or boiled water. It is also important that you get enough nutrition from your food. Try not to change your eating habits drastically and eat as much fresh fruit and vegetables as possible. Quenet-Meintjes suggests being your own chef; “Cooking your own food gives you the power to control the ingredients and portion sizes, and it could be cheaper!”
• Get enough sleep – “Many recruits don’t realise that travelling really tires you out and although you don’t feel like you want to sleep, jet-lag can take its toll,” says Quenet-Meintjes. When working, you need to be on top form and if you are tired, it becomes harder to concentrate and be efficient. Achieve a balance between social activities and your work schedule.
• Exercise – Getting exercise and fresh air is essential, so pack your running shoes as a reminder to keep fit. Being active helps you feel better physically and mentally. “Exercise strengthens and boosts your immune system, and helps ward off any nasty illnesses that could otherwise leave you feeling dreadful,” explains Quenet-Meintjes. There are many easy ways to keep active and enjoy your new surroundings, including hikes, guided walking tours, running along the beach or cycling.
• Socialise and step out of your comfort zone – “You want to meet as many people as possible when abroad, so it is best to start with making friends with the locals – they will play a big part in helping you get to know the city,” explains Quenet-Meintjes. You should always try new things you wouldn’t normally do back home: “Go see, do and experience whatever you can for as long as you can!” she exclaims.
• Don’t let homesickness ruin your experience – The combination of culture shock, new people and a new home can create homesickness. “This is completely normal and naturally you will feel it from time to time, but try not to let it get the better of you,” says Quenet-Meintjes. Keeping in contact with family and friends will give you the comfort you need when in a foreign place.
• Beware of culture shock and know how to handle it – “Culture shock is a normal process of adjustment in a new environment,” says Charlotte Quenet-Meintjes. Watch out for the symptoms or ‘warning signals’ telling you that something is out of sorts. This includes depression, exaggerated homesickness or negative stereotyping of nationals. “It is important to conduct research, read books and gain an understanding of the culture before going to another country.” Once you arrive at your destination, you should build a support system by keeping close contact with family and friends, and don’t forget to show respect to the country you are visiting. “Try to keep an open mind – you will learn something new!” she adds. “Our recruits work extremely hard on the programme, but we also encourage them to take full advantage of their free time and create the most unforgettable memories while in the US. By implementing these tips, their trips are sure to be successful and enjoyable,” concludes Quenet-Meintjes.

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Top tips for solo female travellers

Travelling in a group allows you to share suggestions, experiences and fascinating stories, but there may come a time where you have no option but to travel alone. This can be unnerving for anyone, especially as a woman travelling alone. Charlotte Quenet-Meintjes, head of Workaway International South Africa, has encountered many solo female travellers throughout her 22 years of placing South African recruits in five star country clubs in the US. She says, “As women, we are typically prone to be at the receiving end of various pressures and wrongful acts, and we should always keep our wits about us to ensure our experience abroad is a safe and successful one.” Here are five essential tips for single females which Quenet-Meintjes believes are instrumental when embarking on an overseas journey unaccompanied:

• Always carry emergency contact details with you – “You never know what may happen, especially when you are headed out somewhere on your own, so the most important thing is to be prepared,” advises Quenet-Meintjes. Always have reliable emergency contact numbers of friends, family or trustworthy people in the area available so that you can get in touch with them if need be. You should also ensure your local police station and a close-by medical practitioner’s contact details are saved and easily accessible.
• Don’t go anywhere with strangers – One of the greatest parts of travelling is meeting new people. There is, however, a very fine line between meeting trustworthy new friends and those who want to take advantage of you. “Always trust your gut instinct and rather practice caution when it comes to new acquaintances. Do not go anywhere with someone you do not know, but rather meet in a public place to ensure your safety in this type of situation,” says Quenet-Meintjes.
• Look purposeful and confident – When you’re in an unfamiliar location and not in your usual comfort zone, try your best not to stand out from the rest of the crowd and draw too much attention to yourself. “This way you look like you fit in and are less vulnerable,” she explains.
• Be cautious – “It is better to be cautious rather than being naïve to what is going on around you,” comments Quenet-Meintjes. A few cautionary measures to take in to account include being street smart, not keeping large amounts of cash or valuable items on your person, avoiding dangerous or high-risk areas, and implementing general safety practices at all times.
• Be aware – “Never go anywhere by yourself if you haven’t let at least one person know where you are going and what time you’re expected back,” stresses Quenet-Meintjes. Send an SMS, make a quick phone call, or even leave a note for your boss, neighbour or friend, so that they know where to start looking for you should something go wrong.
• Let someone know where you are at all times – “Never go anywhere by yourself if you haven’t let at least one person know where you are going and what time you’re expected back,” stresses Quenet-Meintjes. Send an SMS, make a quick phone call, or even leave a note for your boss, neighbour or friend, so that they know where to start looking for you should something go wrong.

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Stop homesickness and make your new house a home

Travelling and working in a new country or province means you should be having the time of your life! It’s a new environment, you able to meet new people and make new friends, and there are hundreds of exciting new opportunities that await you. One of the most difficult parts of moving away from home is making the four new walls around you feel like more than just a building. “Homesickness can really put a damper on what should be a fun time,” says Charlotte Quenet-Meintjes, head of Workaway International South Africa, which has placed thousands of candidates in five-star country clubs in the US since its inception in 1991. During this time, Quenet-Meintjes has encountered many recruits longing for home. “There is nothing wrong with feeling homesick – everyone does at some point – but it’s the way you deal with it that makes the difference.” Here, she offers a handful of useful tips to ensure that you enjoy the opportunity of travelling and living abroad:

• Stay in touch – Keeping in touch with your family and friends is easier than ever thanks to modern communication and social media. “Chat to your loved ones who will be able to provide you with the necessary support, but make sure you don’t rely on them too much as you need to find a balance,” says Quenet-Meintjes.
• Document your trip – Keeping a daily diary is a great way to reflect on the things you have achieved and will remind you of great memories. “Be sure to take lots of photos so that when you do get home, you can show your family and friends all your adventures.”
• Keep busy – The busier you are, the less time you have to be homesick. “Always maintain a balance between keeping busy and relaxation time, but the more activities you are involved in, the less time you have to miss your loved ones back home,” she explains.
• Maintain a positive attitude and look after yourself – “Staying positive and upbeat might not seem possible at times, but feeling sorry for yourself won’t make your time away any easier,” says Quenet-Meintjes. Do things you enjoy doing, whether it is going for a run or watching your favourite movie – and don’t let homesickness get the better of you! “Exercising regularly, eating well and getting enough sleep will also keep your health in top shape!”
• Get to know your environment – Living in a new place can seem very intimidating until you know your way around. “Take some time to be a tourist in your new environment – find out as much as you can about the town, visit historical sites and find a new favourite restaurant,” suggests Quenet-Meintjes.
• Make your new house a home – Your surroundings will impact your happiness during your journey, and the level of comfort you have in your new living space will influence your attitude, behaviour and mood. “This is the one place where you can feel completely at ease, and you should make it a true reflection of yourself. Here are five key ways to convert any new surrounding into a home:”
• Display family portraits – Include photos of close family members, your pets and dear friends that will serve as pleasant reminders of where you come from. This will make you feel closer to your loved ones, even though they may be thousands of miles away.
• ‘Liven up’ the place – Change the decor, add some colour, and even bring your bedding from your old room. All these things will make your new surroundings brighter and happier.
• Unpack properly – Upon arrival, unpack all your bags and boxes completely because living out of your luggage will mean you never really settle into your new surroundings.
• Spend time in it – You don’t always need to be out and about, so when your relaxation time comes around, spend some quality time in your new space which will bring you closer to it and make it feel more like a home.
• Add a personal touch – Your new surroundings should be a reflection of who you are as a person. Bring small memorabilia from home and display some proudly South African objects. This will make you appreciate where you come from and how you got where you are today.

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How to be more productive and stress-free in the workplace

If your productivity levels at work are less than adequate, you may often find yourself rushing around and trying to get on top of your work, more often than you should. Learning how to be more productive and dealing with stress are two essential skills required in any industry. It is often external factors like unreasonably difficult clients or non-performing colleagues that may cause unnecessary and unwanted stress in the workplace. Charlotte Quenet-Meintjes, head of Workaway International South Africa, a company that has placed thousands of South Africans at some of the top country clubs in the US, has shared some of her invaluable tips for boosting your productivity at work and busting stress. Using these tips will help you keep your customers and clients happy, and will ensure your time at work is used efficiently.

• Be happy in your job – Remember that a happy worker is a more energetic worker, and a positive attitude affects both your customers and team members. “When you are happy, it becomes evident in your quality of work and team dynamic. Better teamwork results in an increase in productivity as everyone contributes to the task at hand,” explains Quenet-Meintjes. If you are not happy in your job, pinpoint what is making you unhappy and make an appointment with your manager or team leader to discuss these issues.
• Be prepared – Start every morning, when your mind and body is fresh, by preparing a to-do-list for the day ahead. Have an idea of what you are going to wear so that you don’t waste too much time in the morning, and know what you need to take with you. “If you have a checklist, either written or in your head, this will minimize any time wasting. If you need to arrive early to prepare your work station or take over a shift, then do it!” she advises.
• Be fresh – It is important to get plenty of sleep to make your work day as productive as possible. “When you are tired, you are more likely to make mistakes or do a job half-heartedly – costing you time and resulting in frustration all around,” says Quenet-Meintjes. “Feeling good about yourself is important, so exercise regularly, sticking to a well-balanced and healthy diet, get plenty of sleep, have a shower, put on clean clothes and have confidence as you go about your job.”
• Stay focused – Pay attention to the task at hand so that you complete it properly. It is a waste of time if you have to redo a job that should have been done properly from the start. “Fewer distractions increase productivity so switch your cell phone off when you arrive for work and cut out any other distractions that could possibly deter you from doing your job properly,” she says. It is often best to focus on one task at a time, as multi-tasking can often lead to complications when things get busy.
• Complete dreaded tasks first – Whichever activity you are dreading the most is probably the one you need to complete first thing in the morning. “Although it may be the last thing you feel like doing, rest assured that you will want to do it even less at the end of the day,” explains Quenet-Meintjes. Procrastination will not make the tasks go away, so get it out of the way early in the day, and you will feel much better without the task hanging over your head.
• Write things down and prioritise your to-do-list – Things can sometimes get a little chaotic and you may sometimes forget certain tasks that have been briefed in verbally. Make sure you have a pen and paper handy so that you can write your tasks down. “This will also ensure that you are able to prioritise your tasks, which will help you avoid mistakes that could cost you time and money.” Make sure you have a comprehensive to-do list of all your daily actions, and update it regularly. If you’re unsure about what to do next, ask your supervisor as they should be able to help you prioritise your workload so that no deadlines are missed.”
• Take a break – In today’s intense, high-energy work environments, feeling a little stressed-out is natural and sometimes unavoidable. “Make sure you take a break every now and then. You can make yourself a cup of tea and catch up with the latest news by reading a newspaper, or go for a short 10-minute walk to the shops,” suggests Quenet-Meintjes. Avoid taking breaks when you’re on an urgent deadline or when your workload isn’t flexible.

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Being vigilant with social media

Social media has changed the way we live and go about our daily lives. This phenomenon has enabled us to share experiences and news with friends and family around the world, almost instantly, and is one of the most efficient platforms for people travelling abroad to communicate with loved ones back home. Twitter, Facebook, Pinterest and Instagram are just some of the platforms that have contributed to the exponential growth of this virtual world. As we do in the “real world,” it is wise to apply a few safety precautions to avoid falling prey to the dangers associated with social media. Charlotte Quenet-Meintjes, head of Workaway International South Africa which places thousands of South Africans in five-star country clubs in the US, can attest to this sentiment. “As a recruitment company, it is vital that we highlight the risks involved with using social media, which may be amplified while travelling in a foreign country,” she says. With more than 22 year’s experience, Quenet-Meintjes has amassed a wealth of experience and highlights five important social media safety tips for a safe and enjoyable trip abroad:

• Check your security and privacy settings – You have the ability to control what information people can see about you, as well as who can access this information. It is important that you do so effectively to avoid this getting in to the hands of the wrong people. Always check that only approved friends are allowed to view your personal profile and gain access to your private details, including your biographical information and images. Never leave your personal social media accounts logged-in as this is one of the easiest ways for hackers and/or criminals to gain access to your location and personal details.
• Choose your friends wisely – While social media is a great way to meet new people, you must remain aware of the risks involved. Do not accept just any person as a friend or follower. Always check key aspects like the amount of mutual friends the two of you have, and look out for warning signs which could include little to no photos posted on their profile; very few friends; vague personal details; and requesting to meet up before engaging with you first.
• Don’t disclose personal details or locations online – One of the most important components of practicing caution with social media is to NEVER disclose your personal details or your location. People asking for personal details (bank accounts, ID number, telephone numbers and other personal questions) could be part of a scam. Do not give out these details, or details of your whereabouts or location, to anyone online.
• Be wary of Internet dating – Internet dating can be a great way to meet new people and start new relationships, but it also involves a number of risks. Do not simply just meet up with anybody you start chatting to over the Internet, especially not while you’re in another country. You should get to know the person extremely well before meeting them, and when you are 100% comfortable, meet in a public place or take a friend with you.
• Don’t be naïve about what is happening in the real world – Sometimes we choose to see the good in people, which can overshadow the bad, but don’t be oblivious to what is happening and always be aware of what is going on in the world around you. Staying vigilant about the threats associated with social networks can help you prevent any unwanted situations and will ensure your safety from the dangers that can arise in the cyber-world.

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Why it’s good to travel and work abroad

The attraction of working abroad is clear – earning foreign currency, meeting new people, travelling to wonderful destinations and working at globally recognised companies. There are a number of ways that working in a foreign country can help you kick-start your career and grow as a person. Charlotte Quenet-Meintjes, head of Workaway International (South Africa), shares some of the benefits of working abroad, as well as a few of the most important things you should take with you to ensure your travels are successful:

• Gain international work experience and improve your career opportunities settings – Working abroad is a great way to kick-start your career, and having international experience on your resume displays a certain level of initiative, of going out of your way to improve your skills. “The knowledge and skills gained through this often makes you much more employable – both here and abroad – because countries like the US and Britain offer young professionals the chance to prove themselves in a very competitive environment,” explains Quenet-Meintjes.
• Broaden your travel horizons and experience different countries and cultures – The experience of working with different cultures is essential to becoming flexible in today’s multi-cultural workplace. “We are all different and have different needs. By exposing yourself to other cultures, you learn to adapt to other people’s needs – whether it’s your employer, your colleagues, or your customers and clients,” says Quenet-Meintjes.
• Build lasting relationships and expand your personal network – Working abroad allows you to build relationships – both socially and professionally – with people you’d normally never meet.”These relationships and interactions often lead to unexpected opportunities, and even friendships, later in life. By expanding your personal network, you create connections that may be beneficial in the future.” Quenet-Meintjes firmly believes that, above all, preparation is the key to success. “Travelling and staying abroad can be stressful, and without proper planning and preparation, you can easily turn what should be a fun adventure into a negative experience,” she says. She maintains that these must-have items will make it easier to simply enjoy the experience of travelling and staying in another country:
• Clothing – “You can of course do some research on local weather conditions, but Mother Nature is unpredictable and what looked like sunny mild conditions could quickly turn into a torrential downpour. Pack your favourite clothes but make sure you have at least one item that can protect you against wind, rain and snow if it’s an area prone to snowfall.”
• Medical – “While it’s impractical to carry every possible medication with you, it’s a good idea to have at least a functioning first aid kit that can treat the most common ailments.” If you suffer from any allergies or take prescription medicine, make sure you have a good supply of these too.
• Documents – As any traveller can attest, moving between cities, countries and continents involves a near-endless process of customs checks, border posts and airports. Each of these checkpoints requires an extensive list of documentation for you to gain entry. “By making sure you have the following checklist of documents, you can make the whole process of travelling a bit smoother, and avoid getting into any sticky situations by not having the required documentation.” Ensure you have your passport with international visa, flight tickets, driver’s license, travel insurance documents, photocopies of all important travel documents, and a guide book to help you find your way. Quenet-Meintjes adds, “Travelling abroad should be a memorable experience that broadens the mind and teaches valuable life lessons. By doing proper preparation ahead of your trip, you can ensure your travels are without unnecessary stress, allowing you to focus on the simple task of enjoying the adventure and learning from your experiences.”

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How to exceed expectations at Customer Service

Exceptional customer service is a vital component in the hospitality industry, and is expected regardless of the establishment, or even the country, in which you work. As the hospitality industry is one of the most challenging and competitive, stellar customer service can be the difference between a good or great experience. This can leave your guests coming back for more, or steering clear at all costs. As a customer service provider, you need to ensure that your patrons are satisfied with everything you do. Remember, the best establishments in the industry will always do whatever it takes to keep customers happy, and you need to constantly compete with them to continue raising the bar. Here, Charlotte Quenet-Meintjes from Workaway International South Africa – who has placed thousands of recruits in five star country clubs in the US in customer service positions – provides us with seven key tips on how to exceed expectations at customer service.

• Make first impressions count (and last!) – First impressions are everything, and as the ‘face’ of the establishment, you need to make sure yours is one that is remembered. When a guest comes into contact with you, be it during check in, calling to make a reservation or sitting down to order a meal, you need to be friendly, helpful and memorable. “Your first impression often sets the tone for the rest of the guest’s experience, so don’t underestimate this important chance to make your mark. Appearance is vital and employees need to be well groomed and presentable, with a neat and clean uniform,” advises Quenet-Meintjes.
• Always display good manners – “Being polite and courteous is an absolute must, and although some guests may be unfair or overly demanding, you should never be rude to a customer,” she explains. Always be polite and offer a warm smile and friendly demeanour which can make even the most difficult of guests a little easier to manage.
• Foster professional relationships with guests – Establishing good relationships with guests will grow the business through customer loyalty. “It’s the little things that count – remembering guest’s names and their respective preferences, or going the extra mile – which will ensure that your establishment is the first choice for guests,” she advises. Make sure each guest feels important and acquire the ability to read customers – knowing them and what they like will create a personal and favourable experience for them.
• Go above and beyond – Attending to your customer’s every need is the first step to becoming exceptional at delivering customer service. “By making each customer’s experience unique and special you stand out as a service provider, the establishment is remembered, and your services will be recommended to other customers,” says Quenet-Meintjes. This is the perfect way to build up a thriving reputation, which will only benefit you in the future.”
• Handle complaints well – Customer service is judged by the manner in which the establishment deals with a complaint. Learning to stay cool under pressure will help you reach a quicker solution. “Make sure that your customer has your full attention and always listen to the guest. Show them that the complaint is of real importance to you, and that you will do everything in your power to resolve it. Empathising with the customer will make them feel understood,” she advises. The common mantra is “the guest is always right” but in the instance where a guest is wrong, it is most important that you allow them to be wrong with dignity and that you continue to treat them with respect.
• Know your stuff – Know what services and products you are working with and offering the client – there’s nothing worse than being asked a question which you should have the answer to, and not having a suitable response. “Having insight and confidence in what you are doing or saying puts the customer at ease, and you will surely gain their respect,” says Quenet-Meintjes. For example, if you are a server, you should know the correct service etiquette, as well as key menu items and specials. If you are keen on proving yourself as exceptional, make sure that you know what you are doing and do it with confidence!
• Have fun – Being a passionate employee that has fun while working will allow you to provide excellent customer service as opposed to an employee who is bored and uninspired. By enjoying what you do, you are bound to have a smile on your face and a spring in your step which will make you more approachable to guests. “If you are enthusiastic about serving your customers and always striving to do the best work possible, you will surely give your customer the best experience available,” she concludes.