When should I call 911?
911 can be used to report any emergency. This includes medical emergencies, fire and suspected acts of violence and/or crime. The appointed housing company encourages the use of 911 in any situation where the participant feels concerned for his/her or any other person’s safety or health. In the event that there is a fire in your apartment, irrespective of how small, it is imperative that the fire department be called to inspect the apartment. It is important to carry your medical insurance card in your wallet. Should you be involved in an accident, emergency services personnel will most likely check your wallet for identification and information on your medical insurance provider.
What will happen if a hurricane hits our area?
South Florida will most likely experience numerous potential hurricane threats during the course of your stay. Hurricane season ends in December. Workaway International will be monitoring all hurricane activity closely and will act prudently and in accordance with National Hurricane Center directives. Workaway International will work in conjunction with your employer to make sure that you are kept well informed with respect to hurricane precautions.
What do I do if I get injured at work (injured on duty)?
It is imperative that you inform management immediately. DO NOT LEAVE WORK WITHOUT REPORTING THE INJURY. Be prepared to provide management with details of exactly when and how the injury occurred. The treatment of your injury will most likely be covered by Workmen’s Compensation insurance. Workaway/Employer will be responsible for transporting you to the medical facility for treatment and for any other follow up medical care. You will be required to take a drug test following an on-site work injury.
What are the medical treatment procedures?
It is very important that each participant has a thorough knowledge of the coverage provided by his/her medical insurance company. Please read all literature pertaining to your medical insurance policy and be familiar with the guidelines for seeking medical treatment as set out by the insurance provider. Claiming from your medical insurance is a process that needs to be managed thoroughly; We have put together the following generic guidelines to assist the participant when seeking medical treatment:
- Before heading to your local hospital it is important that you inform your medical insurance provider of your condition. Have the following information on hand when contacting the insurance company:
- A fully charged international phone card. Your insurance provider may be located in your home country or outside of the state in which you live.
- Your medical insurance card, a pen and paper to record important details of your conversation with the operator.
- Your home phone number, work phone number and work fax number. If dialing internationally, ask the operator to call you back on the number from which you are dialing.
- The name, phone and fax number of the hospital you plan to visit.
- Please be as specific as possible in providing details of your medical condition. If you have suffered from the same or a related ailment in the past it is important that you disclose this information.
- Before hanging up, make sure that you have the name and email address of the operator who assisted you as well as a reference number for your case.
- Before leaving for the hospital, please make sure that you have cash (recommended $200) available to pay for prescribed medication. You will have to pay for medication and claim from your medical insurance at a later stage (be sure to keep all invoices when purchasing medication).
- On receiving treatment it is essential that you carefully read all documentation provided by the hospital doctor. This may include a diagnosis, prescriptions for scheduled medication and specific details for follow-up treatment and consultations.
- On conclusion of your visit to the hospital it is important that you follow up with your medical insurance provider as soon as possible. Be prepared to provide details of the diagnosis and in particular, details of any follow up treatment and/or referrals.
- Make sure that you fax a completed claim form and copies of every invoice to your medical insurance provider. Include a covering letter with your full name, contact details and case (reference) number.
- Follow up via email to ensure that all faxes have been received.
- It is imperative that you keep your employer informed of your medical status (you will not be required to divulge intimate details) as well as scheduled future treatment.